We stand behind every product we sell. Here is everything you need to know about returns and warranty claims.
We accept returns on items that meet all of the following conditions:
Return shipping costs are the responsibility of the buyer unless the item was received damaged or incorrect.
Certain parts may carry a manufacturer warranty where applicable. Warranty claims are handled on a case-by-case basis and are subject to the following conditions — all must be met:
CT14 Garage reserves the right to assess any warranty claim and may require the part to be returned for inspection before a resolution is offered. Warranty does not cover wear-and-tear items, consumables, or damage caused by incorrect application.
Some items are listed and sold "as-is" or "used" — this is clearly indicated in the product listing. These items are final sale: no returns, no refunds, and no warranty. By purchasing an as-is item, you acknowledge that you accept the condition described in the listing.
Contact us first — email [email protected] or LINE @ct14garage with your order number and a description of the issue.
Include photos — attach clear images of the item and its packaging (required for all claims).
Wait for approval — we will review your request within 2 business days and provide a Return Merchandise Authorization (RMA) if approved.
Ship the item back — send the item to our Bangkok address using a trackable shipping service. Returns sent without prior RMA authorization will not be accepted.